Customization: | Available |
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After-sales Service: | Online 24/7 Installation Guid |
Warranty: | 30 Years |
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Q1: Can you send samples?
A: Absolutely! We can ship samples to any destination worldwide. While our samples come at no cost, customers are responsible for the courier charges.
Q2: What product information do I need to provide?
A: Please provide the grade, width, thickness, coating, and the quantity in tons you wish to purchase.
Q3: What are the shipping ports?
A: Typically, we ship from the ports of Shanghai, Tianjin, Qingdao, and Ningbo. However, you may opt for alternative ports based on your preferences.
Q4: Can you tell me about product pricing?
A: Pricing is subject to fluctuations due to the cyclical nature of raw material costs. For the latest prices, please contact us directly.
Q5: What certifications do your products have?
A: Our products are certified with ISO 9001, SGS, EWC, among other recognized certifications.
Q6: What is your delivery time?
A: Generally, our delivery timeframe is within 15 days. However, this may extend in cases of exceptionally large orders or unforeseen circumstances.
Q7: Can I visit your factory?
A: Certainly! We warmly welcome global customers to visit our factory. Do note, some facilities may not be accessible to the public.
Q8: Is there a quality inspection before loading the products?
A: Absolutely. Each product undergoes rigorous quality testing before packaging. Any product that does not meet our standards is discarded.
Q9: How are the products packed?
A: Products are packed with a waterproof inner layer, an iron outer layer, and secured with fumigated wooden pallets. This ensures protection against corrosion during ocean transport.
Q10: What are your working hours?
A: Our online service operates from 8:00 AM to 12:00 AM Beijing time. Inquiries received after these hours will be addressed on the following business day.