Customization: | Available |
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After-sales Service: | Online 24/7 Installation Guid |
Warranty: | 30 Years |
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Q1: Can you send samples?
A: Absolutely! We are delighted to send samples to any part of the world. While the samples themselves are complimentary, customers are kindly asked to cover the courier costs.
Q2: What product information do I need to provide?
A: Please provide the grade, width, thickness, coating, and the quantity (in tons) you wish to purchase. This ensures we meet your exact requirements.
Q3: What are the shipping ports?
A: Typically, we ship from major ports like Shanghai, Tianjin, Qingdao, and Ningbo. However, you can choose other ports according to your specific needs.
Q4: Can you provide details on product pricing?
A: Product prices fluctuate due to cyclical changes in raw material costs. We recommend checking with us for the most current pricing details.
Q5: What certifications do your products have?
A: Our products are certified by ISO 9001, SGS, EWC, among others, assuring you of their high quality and standards.
Q6: What is your delivery time?
A: Generally, we deliver within 15 days. However, if there is an exceptionally high demand or special circumstances, there may be slight delays.
Q7: Can I visit your factory?
A: Absolutely, we warmly welcome customers worldwide to visit our factory. However, please note that certain areas of the plant are restricted from public access.
Q8: Is there a quality inspection before loading the products?
A: Yes, indeed. Every product undergoes stringent quality testing before packaging. Any products that do not meet our quality standards are discarded.
Q9: How are the products packed?
A: Our packaging involves a waterproof paper inner layer, iron protection on the outer layer, and securement with a fumigated wooden pallet. This ensures the products are well-protected from corrosion during ocean transport.
Q10: What are your working hours?
A: Our online service is available from 8:00 to 24:00 Beijing time. Inquiries received after this time will be addressed the following working day.