Customization: | Available |
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After-sales Service: | Online 24/7 Installation Guid |
Warranty: | 30 Years |
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Q1: Can you send samples?
A: Absolutely! We can dispatch samples to any part of the globe. While our samples are complimentary, the courier costs will need to be covered by the customer.
Q2: What product information do I need to provide?
A: Kindly provide details including the grade, width, thickness, coating, and the quantity in tons you wish to purchase.
Q3: What are the shipping ports?
A: Typically, we ship from Shanghai, Tianjin, Qingdao, and Ningbo ports. However, you may choose other ports as per your requirements.
Q4: About product prices?
A: Prices fluctuate periodically due to cyclical changes in the cost of raw materials.
Q5: What are the certifications for your products?
A: Our products are certified with ISO 9001, SGS, EWC, among other certifications.
Q6: How long does your delivery time take?
A: Generally, our delivery timeline is within 15 days. However, it may be extended if the order volume is exceptionally large or in case of unforeseen circumstances.
Q7: Can I visit your factory?
A: Certainly! We welcome global customers to visit our factory. Please note that some facilities may not be open to the public.
Q8: Does the product undergo quality inspection before loading?
A: Definitely! Each product undergoes stringent quality testing before packaging. Any item that does not meet our standards is discarded.
Q9: How are the products packed?
A: The inner layer is wrapped in waterproof paper, encased with iron packaging, and secured with a fumigated wooden pallet. This ensures protection against corrosion during sea transport.
Q10: What are your working hours?
A: Our online service hours are from 8:00 AM to 12:00 AM Beijing time. Any inquiries received after these hours will be responded to on the next working day.