Customization: | Available |
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After-sales Service: | Online 24/7 Installation Guid |
Warranty: | 30 Years |
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Q1: Can you send samples?
A: Absolutely, we can ship samples globally. Our samples are complimentary; however, customers are responsible for courier costs.
Q2: What product information do I need to provide?
A: Please provide the grade, width, thickness, coating, and the quantity in tons that you wish to purchase.
Q3: What are the shipping ports?
A: Typically, we ship from Shanghai, Tianjin, Qingdao, and Ningbo ports. You may choose other ports based on your needs.
Q4: How about product prices?
A: Prices fluctuate due to cyclical changes in raw material costs.
Q5: What certifications do your products have?
A: Our products are certified by ISO 9001, SGS, EWC, among others.
Q6: How long does your delivery take?
A: Generally, our delivery time is within 15 days. This may extend in case of large orders or special circumstances.
Q7: Can I visit your factory?
A: Certainly, we welcome customers worldwide to visit our factory. However, please note that some plants are not open to the public.
Q8: Is there a quality inspection before loading?
A: Yes, all products undergo rigorous quality testing before packaging. Any non-compliant products are discarded.
Q9: How are the products packed?
A: Products are packed with an inner layer of waterproof paper and an outer layer of iron packaging, secured on a fumigated wooden pallet. This ensures protection from corrosion during ocean transport.
Q10: What are your working hours?
A: Our online service hours are from 8:00 to 24:00 Beijing time. Inquiries received after this will be addressed the next working day.