Customization: | Available |
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After-sales Service: | Online 24/7 Installation Guid |
Warranty: | 30 Years |
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Q1: Can you send samples?
A: Absolutely! We are delighted to dispatch samples to any corner of the globe. While our samples are provided at no cost, we kindly request that customers cover the courier expenses.
Q2: What product information do I need to provide?
A: To ensure we meet your needs, please provide detailed specifications such as the grade, width, thickness, coating, and the quantity in tons you wish to purchase.
Q3: What are the shipping ports?
A: Our primary shipping ports include Shanghai, Tianjin, Qingdao, and Ningbo. However, we can accommodate other ports based on your requirements.
Q4: About product prices?
A: Our prices are subject to periodic fluctuations due to the cyclical changes in raw material costs.
Q5: What are the certifications for your products?
A: Our products boast certifications including ISO 9001, SGS, and EWC among others, affirming our commitment to quality.
Q6: How long does your delivery time take?
A: Typically, delivery is completed within 15 days. Nonetheless, exceptionally large orders or unforeseen circumstances may extend this timeline.
Q7: Can I go to your factory to visit?
A: Certainly! We warmly welcome global customers to visit our factory. Please note that access to some facilities may be restricted.
Q8: Does the product have quality inspection before loading?
A: Definitely! Each product is subjected to rigorous quality testing prior to packaging. Any item failing to meet our standards is discarded.
Q9: How to pack the products?
A: Our meticulous packaging involves an inner layer of waterproof paper, encased in iron packaging, all secured on a fumigated wooden pallet. This ensures optimal protection against corrosion during sea transport.
Q10: What is your working time?
A: Our online service is available from 8:00 AM to 12:00 AM Beijing time. Inquiries received outside these hours will be promptly addressed on the next working day.